To ensure your medication is provided safely and securely, you will need to show a valid photo ID when receiving or collecting your order.
What are the ID requirements?
Your ID must:
- Include a clear photo of you
- Match the name on your order
- Display your date of birth
If you do not have valid ID:
- Your delivery may be returned or rescheduled, or
- You may be asked to return to the pharmacy with valid ID
What types of ID can I use?
- Driver’s license
- Passport
- Proof of age card
When am I required to show my ID?
- Click & Collect: Always required at the pharmacy counter when collecting you order.
- Delivery: Not routinely required, these deliveries are confirmed by signature. The driver may still ask to see ID at their discretion, and can decline to leave the delivery if valid ID isn’t provided.
What happens if I don’t have a valid ID or if I miss my delivery?
- If a driver requests valid ID and you can’t provide it: Your order will be returned to sender and resent using Standard option with an approximate arrival of 1-3 business days.
- If you miss your delivery: See the Delivery process for next-attempt details.
- Click & Collect: You’ll need to return to the pharmacy with a valid photo ID during opening hours.
Can someone else receive or collect my order for me?
No. As your order may contain regulated medication others will not be able to receive a home delivery, or collect a Click & Collect order for you.
What if the address on my ID is different from the order’s delivery address?
That’s okay. Your ID address does not need to match the delivery address. As long as your name matches the order and your date of birth is visible, your ID will be accepted.