Help Centre

Contact uMeds

If you’ve searched our Help Centre and can’t find what you’re looking for, you can contact our support team directly.

 

Message us

Use the messaging icon displayed here in the bottom corner of the uMeds Help Centre to start a direct messaging conversation with our support team. 

Or you can log in to your clinic’s patient portal to use our messaging service.

Available Monday to Friday, from 9am to 9pm (AEDT).

 

Online Form

Submit a request by filling out our online form. There are multiple contact options available whether you've got a general enquiry or a specific question regarding your order.

Our support team is available to respond to online form requests 7 days a week. We will get back to you within 24 hours. 

 

Email

Send your queries to info@umeds.com.au.

In your email, please include the following details: 

  • your full name 
  • short description of your query

Our support team is available to respond to emails 7 days a week. We will get back to you within 24 hours.