Repeats

Your prescription may include repeats so you can access more units of medication. This refers to the number of times you can reorder your prescribed dose before requiring a follow up consultation to discuss renewing your prescription with your doctor. 

You can view the amount of remaining repeats on your prescription when ordering.

Dispense Interval

Due to medical dispensing regulations, you’ll be prescribed a certain amount of each medication that can only be dispensed within a set period of time.

If you order more than that amount within the set period of time, your order will go into interval time. This means it can’t be dispensed until the interval time passes.

Placing an Order

If there is an active interval on your medication, you’ll be notified within the Patient Portal when placing an order. This indicates that you cannot immediately refill the medication due to the interval time.

If you're willing to wait you can proceed, and your whole order will be processed once the interval time ends.

Alternatively, if you prefer not to wait for the interval time to end to receive the rest of your order, you can deselect the specific medication that‘s currently in interval time and remove it from your order.

Understanding Intervals

You can view the interval time for each of your medications on the prescription received from your alternative health clinic.

If the “Max quantity per repeat” on your prescription is “2” and the “Interval time” is “14 days”, you can order a maximum of 2 units of that medication within a 14 day period.

The interval time is based on the dispensed date of your last order.

For example, if you order 1 unit of medication on 1 November and it’s dispensed from the pharmacy on 4 November, the 14 day period will start from 4 November.

If you then order 2 units of medication on 13 November instead of 1 unit, this would push the amount ordered up to 3 units within the 14 day set period of time. Therefore your order will go into interval time until 18 November.

If your order is showing the status "Interval time" and you're not sure why, or you'd like to edit the order, please contact uMeds.

Script duration

Due to schedule 8 medication regulations, prescriptions may remain valid for 6 months. However this varies depending on the doctor's assessment of your circumstances. 

Your prescription needs to be active when your medication is dispensed from the pharmacy. To ensure you have your medication if you need it, we recommend ordering at least 10 days before your prescription expires. If your prescription expires after you order but before the medication is dispensed, the order will need to be cancelled and refunded. 

You can view the expiry date on the prescription received from your alternative health clinic.