If you’ve searched our Help Centre and can’t find what you’re looking for, you can contact our support team directly.
Message us
Use the messaging icon displayed here in the bottom corner of the uMeds Help Centre to start a direct messaging conversation with our support team.
Or you can log in to your clinic’s patient portal to use our messaging service.
Available Monday to Friday from 8am - 9pm and Saturday 9am - 5pm (AEST).
Online Form
Submit a request by filling out our online form. There are multiple contact options available whether you've got a general enquiry or a specific question regarding your order.
Our support team is available to respond to online form requests from Monday to Saturday. We will get back to you within 1 business day.
Send your queries to info@umeds.com.au.
In your email, please include the following details:
- your full name
- short description of your query
Our support team is available to respond to emails from Monday to Saturday. We will get back to you within 1 business day.
Phone
If you prefer to speak to someone over the phone, you can call us on 1800 956 286.
Our support team is available Monday to Friday from 9am to 6pm (AEST).