Uploading your token 

All customers (other than Alternaleaf patients): Your token can be found within your electronic prescription that you may have received via email or SMS. The script token is an 18-digit code that accompanies a QR code. You can also find the script token in the link to your prescription. 

You can use this 18-digit code to upload your token in the uMeds.com.au website, and our system will conduct a search to see if we have a product match to your prescribed medication. 

Start your upload 

To upload your token, follow the steps below:

1. Select "Submit your prescription" from the homescreen on the uMeds website 
   
   
2. Type in your 18 digit token number, and accept the uMeds privacy policy before pressing submit. 
   
   
3. If we can find a product match to your scripted medication, follow the prompts by creating your uMeds account.
   
   
    

Issues with your eScript

All customers (other than Alternaleaf patients): Your script may be rejected for various reasons. 

This may be because we do not stock your medication. If we can not find a product match to the medication you have been scripted, you will be advised that we can not fill your script.

If your script is invalid, expired, cancelled, dispensed, or deferred, we will not be able to fill your script. You will need to discuss this with your prescribing doctor who may be able to update your script. 

If you have an open or generic script, uMeds will not be able to fill your script as we only accept scripts for brand-name medications.

If your script does not have an email or phone number, we require your contact details on your script for signup, please discuss this with your prescribing doctor. 

My script states in review, what does this mean? 

All Customers: If we can fill the script for your medication, once you created your account with uMeds, you will see that your script is in review. 

This means that our uMeds team is checking to make sure that a product in our catalogue matches what you have been scripted by your doctor. 

Once our uMeds team is able to match a product with your script, you will be able to proceed with completing your order. Your order will then be sent to one of our partner pharmacies for dispensing.

My order hasn’t been dispensed yet, why?

All customers (other than Alternaleaf patients): Once you place your order through uMeds, your order may be showing that it has been placed with a partner pharmacy but not yet dispensed. This may be due to one of our partner pharmacies being unable to dispense your order. Once our partner pharmacy is satisfied that your order can be dispensed, it will process automatically, and no further action is required from you.